FAQ/inquiries

This section shows a list of frequently asked questions from our customers. Please read through these and if you cannot resolve your problem, send your question through using our inquiring form.

About AnimeJapan 2021 in general

  • What is the date and time for AnimeJapan 2021?

    March 27 [Sat] 9:00 JST - March 29 [Mon] 23:59 JST, 2021

    *Archived distribution will be available except for some contents.



    *Live streaming: March 27 [Sat] 9:00 JST - to 17:00 JST & March 28 [Sun] 9:00 JST - to 17:00 JST

    Contents of March 27 [Sat] streaming will be available for archive-viewing once the live streaming is over, starting from 20:00 JST and ending at 23:59 March 28 [Sun].

    Contents of March 28 [Sun] streaming will be available for archive-viewing once the live streaming is over, starting from 20:00 JST and ending at 23:59 March 29 [Mon].
  • What do you mean by AnimeJapan 2021 being held online?

    At AnimeJapan 2021, you can enjoy the anime works, stage shows, and anime news presented by the exhibitors online.

    The following content will be available on the paid pages.

    〇 AJ Stage (more than 30 stages and contents between the stage shows)

    〇 AJ Studio (about 20 original contents including the organizer's programs)
  • Is AnimeJapan 2021 a paid event?

    There are free streaming/content and paid streaming/content.

    As for the paid-streaming, you can watch the contents presented from AJ Stage and AJ Studio.

    *Viewers are responsible for all communication-related costs for viewing.
  • Are there any real events for AnimeJapan 2021 at Tokyo Big Sight?

    AnimeJapan 2021 will be exclusively online. There will be no in-person events held at physical venues.
  • Are there any plans for holding Family Anime Festa?

    There are no plans to hold this year's Family Anime Festa both in-person and online. You can, however, download the family-oriented coloring works from our website.
  • Are we allowed to capture images, record videos, and record sounds of the streamed content?

    All content of AnimeJapan 2021 is protected by copyright law and multiple other regulations. Screen captures, filming, and recording of all distributed contents are prohibited regardless of commercial or private use.

    In addition, unauthorized reproduction, distribution, or sharing of the content on social media, video services, etc. are strictly prohibited. If we discover such cases, we will ask you to take them down immediately, or we may take legal action against you if deemed malicious.
  • Is the service available in other languages besides English?

    The official website of AnimeJapan 2021 will be available only in Japanese and English. For other languages, please use Google Translate.



    The programs broadcasted from AJ Stage and AJ Studio on the paid-streaming page are only available in Japanese. Simultaneous interpretation and subtitles are not available. We appreciate your understanding.

    *AJ Stage will have a program for overseas anime fans available in English. Please click HERE for details.



    Program title: AnimeJapan 2021 English Channel Supported by AFA (Anime Festival Asia)

About paid public streaming

  • What are the differences between AJ Stage and AJ Studio?

    AJ Stage will be streaming stage-based shows for more than 30 anime series, from popular anime to the latest works.

    AJ Studio will be streaming from a studio-based space; presenting approximately 20 original contents including ones from the Organizer.
  • Will there be archived streaming?

    Archive streaming will be available except for certain contents.

    Contents from March 27 [Sat], after its live streaming is over, will start archive streaming from 20:00 JST and end at March 28 [Sun] 23:59 JST.

    Contents from March 28 [Sun], after its live streaming is over, will start archive streaming from 20:00 JST and end at March 29 [Mon] 23:59 JST.

    *Please note that some contents may not be available by the start time as they will be archived and streamed sequentially. We appreciate your understanding.
  • What is the streaming platform?

    We are using a streaming platform developed uniquely by AnimeJapan.

    (This platform is developed based off of “Stagecrowd” by Sony Music Solutions)
  • What kind of options are available for the Online Streaming Tickets? Also, what time can we view the streaming?

    The following types of tickets are available:

    Online Streaming Ticket for March 27 [Sat]: 3,200 JPY

    *Viewable time: March 27 [Sat] 9:00 JST – March 28 [Sun] 23:59 JST



    Online Streaming Ticket for March 28 [Sun]: 3,200 JPY

    * Viewable time: March 28 [Sun] 9:00 JST – March 29 [Mon] 23:59 JST



    Online Streaming Ticket for 2 Days: 6,100 JPY

    * Viewable time: March 27 [Sat] 9:00 JST – March 29 [Mon] 23:59 JST



    *Please purchase ticket(s) from the ticket page of this website.

    *Viewers are responsible for all related communication costs.
  • When is the purchase period?

    Purchase period will start from March 1 [Mon] 13:00 JST, 2021.

    Online Streaming Ticket for March 27 [Sat]: available by March 28 [Sun] 23:59 JST

    Online Streaming Ticket for March 28 [Sun] & 2 Day Ticket: available until March 29 [Mon] 23:59 JST

    *Please be aware of the finish time of the streaming prior to purchasing the Online Streaming Ticket.
  • What payment methods do you accept?

    We accept credit cards (no service charge)

    You can use JCB, MasterCard, VISA, Diners, and American Express.

    *Charge on your card will say “Sony Music Solutions”
  • Do you accept cancel after the purchase?

    Cancellation requests will NOT be accepted once purchased. We appreciate your understanding.
  • Are the same-day tickets available?

    Same-day tickets will not be available. However, the price for Online Streaming Tickets will not change throughout the purchase period.
  • Are there any special types of tickets (for example with the original goods) besides the Online Streaming Tickets?

    In this year’s AnimeJapan, no special types of tickets will be available.
  • Where can we purchase the tickets?

    You can purchase the ticket(s) from the ticket page of this website.
  • What kind of devices do we need to view the event?

    You can view the event from your computer or smartphone browser.



    PC

    Windows (Google Chrome, Microsoft Edge, Firefox in the latest version)

    *Not available on Internet Explorer

    Mac (Google Chrome, Safari, Firefox in the latest version)



    Smartphone / tablets

    Android 5 or above (Google Chrome in the latest version)

    iOS 12.2 or above (Safari, Google Chrome in the latest version)



    *Depending on the device you are using, you may be able to output the video to a TV screen for viewing. However, this service does not provide support for connecting to a TV or casting.
  • Can we view the event from overseas?

    AnimeJapan 2021 will stream in seven countries and regions: US, Korea, Thailand, Singapore, Taiwan, Hong Kong, and Macau, and for the first time will be available not only in Japan but also overseas.


    *Any countries/regions that are not mentioned above will be out of our service scope.

    *Some streaming contents for overseas will be different from the ones in Japan.
  • Are there any restrictions on viewing?

    There are no limits to the number of viewings.

    However, depending on your internet access, you may experience problems such as streaming disconnections.

    Please check the Internet access of the place you are viewing from prior to watching.

    The Organizer will not be held responsible for any missed viewings due to the user's internet access issues.
  • Can I purchase tickets for my family and friends with a single account?

    You can only purchase tickets for yourself from a single account. Each viewer needs to create an account and purchase the ticket.
  • What is the necessary or recommended internet connection environment?

    A high-speed, stable Internet connection is required to view the streaming. We recommend that you use a wired connection to a fixed line or Wi-Fi connection.

    Viewing will require a large amount of data communication. If you are browsing this service via cell phone or mobile Wi-Fi data communication, please be sure to check your data plan carefully before viewing.

    Depending on the connection environment, the visual and sound quality may be automatically adjusted. Please make sure to play the test video and check its performance before purchasing an Online Streaming Ticket. We will not be responsible for any problems with viewing caused by your connection issues.

    *Please note that all communication costs for viewing are the responsibility of the customer.
  • Are there comment/chat sections?

    AJ Stage and AJ Studio will have chat sections during the live streaming.

    *Chat room will not be available with archived streaming.
  • What should I do if internet access is lost while viewing?

    Please try to access again after fixing your internet access environment. This service requires high-speed, high-capacity data transmission.

    We recommend the use of a wire or Wi-Fi connection. We will not be responsible for any browsing problems caused by your internet access issues.
  • Can I browse with multiple devices?

    One account per device can be used for viewing. If login is detected on more than one device, all of the devices will be logged out except for one.
  • If I start watching in the middle a live broadcast, can I start from the beginning?

    Due to the nature of the live streaming, the broadcast cannot be started from the beginning. It also cannot be reversed or fast-forwarded.
  • I have trouble logging-in.

    To log-in, please enter the email address you have registered with the website and the password you have set yourself.

    *Please enter your email address and password in half-width alphabets and numbers. Please make sure there are no mistakes with capital and lowercase letters.

    *There are cases when a device will automatically insert a space at the end of the input text due to its input settings. Please make sure that no space is inserted at the end of the text.
  • I have sent an email to register for new membership but have not received any reply.

    If you have anti-spam measures in place, please register "@online.anime-japan.jp" as a domain to receive emails.
  • I have already registered for membership, but I keep getting asked to register.

    It may be caused by the following reasons.



    ■If you are accessing from a barcode scanning application, please reopen it in a separate browser.

    ■Please log out and try logging in again from the top page, as your first login might not have been successful.

    ■It is possible that your browser does not accept cookies.

    Please go to "settings" on your browser and approve "Accept Cookies". After changing the setting, please close your browser and restart it to log in.
  • What is AnimeJapan 2021 English Channel Supported by AFA (Anime Festival Asia)?

    With the cooperation of Anime Festival Asia (AFA), the largest J-POP culture event in Southeast Asia, we will be streaming a show in English broadcasting the AJ Stage programs to overseas anime fans.

    The program is available inside the paid-streaming page.

    *Please note that this program does not have simultaneous translations of the entire show. Segments of stage shows will be shown, with periodic interpretation.

    *This program is not available to watch in Japan.

About the exhibitors

  • What are the programs of the exhibitors?

    You can check the latest anime news, merchandise sales, streaming content from each exhibitor on our website. For more information, please visit the exhibitors' pages.

    *Please note that, depending on the exhibitors, their timetables and other information may be based on Japan's domestic service. Also, some merchandise and mail-order services may not be available outside of Japan. Please check the exhibitor pages for more details.
  • Are the exhibitor contents free of charge?

    Exhibitors' streaming contents, aside from AJ Stage and AJ Studio, will vary depending on the exhibitors. Please refer to the respective content whether they are free or paid.

    *Some contents may not be available to watch from overseas depending on the streaming platform.
  • What are the streaming contents of the exhibitors?

    Please click HERE for more details.

    *Some contents may not be available to watch from overseas depending on the streaming platform.
  • Please tell us about the exhibitors, their works, and their content details.

    Please click HERE for more details.
  • Will there be more exhibition content?

    If there are changes in the future, we will update the information on the official website.

About the other programs

  • Are there original merchandise?

    We are planning to produce and sell AnimeJapan official merchandise.

    Please check HERE for details.

    *Please note that we do not ship items overseas.
  • Are the exhibitors selling their merchandise too?

    Please refer to each exhibitor's page.

    *Some items may not be allowed to ship outside of Japan. Please check the exhibitor pages for details.

About Business Area (Online)

  • What kind of place is Business Area (Online)?

    Business Area (Online) is a place to have business meetings for the development of the anime industry.

    *Public attendees are not allowed to enter this venue. Business registration is required for the admission.

    *Students and people who are planning to start their own business are not allowed to enter.
  • What is the date and time of the event?

    Business Area (Online) will be held on the following schedule:

    March 29 [Mon] 9:00 - 18:00 JST 2021 & March 30 [Tue] 9:00 - 18:00 JST, 2021



    *Archived streaming of business seminars and some functions of the business meeting system will be available until 23:59 on April 6 [Tue].
  • Is the business admission free of charge? / How much do you charge for the admission?

    Admission charge for Business Area (Online) is ¥11,000 (incl. tax). You can enter the area for 2 consecutive days.
  • When is the business registration period?

    It is scheduled to be from March 1 [Mon] 13:00 – March 26 [Fri] 23:59 JST, 2021.

    *Although you can still register on the day of the event, please be sure to register in advance as it takes time until the registration is fully processed in the system.



    Please note that the Organizer will not be responsible for any outcomes such as being unable to have meetings or enter the Business Area (Online) due to the registration time lag or other causes.
  • Can we register for business admission even on the date of the event?

    Yes, you can still register on the day of the event. However, please be sure to register in advance as it takes time until the registration is fully processed in the system.



    Please note that the Organizer will not be responsible for any outcomes such as being unable to have meetings or enter the Business Area (Online) due to the registration time lag or other causes.
  • Where can we register for the business admission?

    Advance registration is required for the business admission. External service “EventRegist” will be used for advance registration and you will need to sign up for the service (free of charge) prior to business admission.

    Please click HERE for more details.
  • How do we apply for meetings/matchings with business exhibitors?

    Once you complete the business registration, business matching service “EventHub” will send you a sign-up email after a certain period of time (to the email address you have registered).

    Please sign up for “EventHub” by following instructions in the email and start making appointment(s) for meeting/matching.
  • I finished my business registration but I received no reply from "EventHub".

    Once you complete the business registration, a business matching service “EventHub” will send you a sign-up email starting March 15. If you are using anti-spam measures, please register "@eventhub.jp" as a domain to receive emails.



    If you registered for business after March 15, and have not received the sign-up email from “EventHub” within 24 hours, please contact the AnimeJapan Administration Office.

    *Please note that the Organizer will not be responsible for any outcomes such as being unable to have meetings or enter the Business Area (Online) due to the registration time lag or other causes.
  • I am a student (planning to open my business in the near future). Can I still register for the Business Area (Online)?

    Unfortunately, this area is only available for current business workers due to the nature of its business programs.

    Therefore, students (including future business owners) are not allowed to register/enter. We appreciate your understanding.
  • I am starting to work for a company in the anime industry from this April. Can I still register for the Business Area (Online)?

    Unfortunately, this venue is only available for the current business workers due to the nature of its business programs.

    Therefore, students (including future business owners) are not allowed to register/enter. We appreciate your understanding.
  • What kind of devices do we need to view the event?

    You can view the event with your computer or smartphone browser.



    PC

    Windows (Google Chrome, Microsoft Edge, Firefox in the latest version)

    *Not available on the Internet Explorer

    Mac (Google Chrome, Safari, Firefox in the latest version)



    Smartphone / tablets

    Android 5 or above (Google Chrome in the latest version)

    iOS 12.2 or above (Safari, Google Chrome in the latest version)



    *Depending on the device you are using, you may be able to output the video to a TV screen for viewing. However, this service does not provide support for connecting to a TV or casting.

About press coverage

  • How can we publish the news on AnimeJapan?

    Please fill out the "Press Inquiry Form." Our contact person will respond to you.

    https://pro.form-mailer.jp/fms/e2febeef89618
  • I would like to cover the AnimeJapan on the day of the event. How do I apply for a press request?

    Only AJ Stage and AJ Studio will be accepting the applications for coverage on the day of the event. We plan to send out an announcement to the press around early March. Please fill out the form HERE for the future updates.

    https://pro.form-mailer.jp/fms/f9bb9ef1156581

    *If you wish to cover the exhibitor, please contact them directly.
  • What is the formal process to cover AJ Stage and AJ Studio?

    IExhibitors have entire discretion whether or not to allow coverage/filming on the AJ Stage and AJ Studio.

    If you wish to cover, photograph, or publish the content, please contact the exhibitors in advance and follow their instructions.

    Please make sure to complete the press registration as we will share the contact information for those who wish it.

    *The administrative office will not disclose the contact information of the exhibitor booths.
  • Are we allowed to go directly to the venue on the day of the event for coverage?

    In principle, we do not accept applications for press coverage on the day of the event. Please make sure to apply in advance.

Inquiries

  • Are we allowed to go directly to the venue on the day of the event for coverage?

    https://stagecrowd.live/s/live000/form/inquiry?ima=3449


    Operating hours: 11:00 JST - 18:00 JST on weekdays

    *Not available on weekends, national and company holidays



    We are responding to registered email addresses. If you are using anti-spam measures, please register "@online.anime-japan.jp" as a domain to receive emails.



    Please note that inquiries received on the day of the event may not be answered until after the streaming starts or ends. We appreciate your understanding in advance.

    Depending on the content of your inquiry, we may not be able to answer the questions or it may take some time.
  • About AnimeJapan in general

    Available period: March 1 [Mon] – March 31 [Wed] 10:00 – 17:00 JST

    *Not available on weekends and national holidays (except for March 27 [Sat] and 28 [Sun]

    [email protected]



    Depending on the content of your inquiry, we may not be able to answer the questions or it may take some time.